Política de reembolso
Introduction
At Chaotic Brand, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at info@chaotic-brand.com.
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Consumer Rights Information
Introduction
At Chaotic Brand, we are dedicated to ensuring that our customers are fully informed about their consumer rights. This section outlines your rights as a consumer and how you can exercise them.
Right to Information
You have the right to receive clear and accurate information about our products, including their price, features, and terms of sale. We strive to provide detailed product descriptions and images to help you make informed purchasing decisions.
Right to Cancel Orders
You have the right to cancel your order within 24h without giving any reason. To exercise this right, you must inform us of your decision to cancel the order in writing within the 24h period. You may use the model cancellation form provided at the end of this section.
Right to Return Products
If you decide to return your order, you must return the goods to us within 14 days from the date you received it. You will be responsible for the cost of returning the goods. We will refund the cost of the goods as soon as we receive them in perfect condition.
Exceptions to the Right to Return
The right to return products does not apply to goods that are sealed for health protection or hygiene reasons that have been unsealed after delivery, or goods that are liable to deteriorate or expire rapidly.
Right to Repair or Replacement
If the goods you receive are faulty or do not match their description, you have the right to request a repair or replacement. If repair or replacement is not possible, you may be entitled to a refund.
Right to a Fair Contract
You have the right to a fair and transparent contract. We are committed to providing clear and understandable terms and conditions and ensuring that our contracts do not contain unfair terms.
Right to Redress
If you have any complaints or disputes regarding our products or services, you have the right to seek redress. You can contact us directly at a.chaotic.brand@gmail.com, and we will do our best to resolve your issue.
Model Cancellation Form
If you wish to cancel your order, you may use the following form:
“To: Chaotic Brand
Email: info@chaotic-brand.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
- Ordered on [insert date]
- Order number [insert order number]
Name of consumer(s):
Address of consumer(s):
Digital Signature of consumer(s): (if possible)
Date:
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Contact Us
If you have any questions about your consumer rights, please contact us at info@chaotic-brand.com. We are here to help!