Política de privacidade

Introduction

Your privacy is importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or purchase from our website, [Chaotic Brand]. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.

Collecting Personal Information

When you visit Chaotic Brand, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

Device Information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

Customer Support Information

  • Examples of Personal Information collected: name, email address, phone number, and any other information you choose to provide.
  • Purpose of collection: to provide customer support.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: shared with our customer support provider.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at Shopify Privacy Policy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful Basis

According to the General Data Protection Regulation (GDPR), if you are a resident of the EEA, we process your personal information under the following lawful bases:

  • Your consent
  • The performance of the contract between you and the Site
  • Compliance with our legal obligations
  • To protect your vital interests
  • To perform a task carried out in the public interest
  • For our legitimate interests, which do not override your fundamental rights and freedoms

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Your Rights

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Cookies

Our use of cookies is explained in detail in our Cookie Policy.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@chaotic-brand.com.

 

GDPR Compliance 

Introduction

At Chaotic Brand, we are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). This section outlines your rights under the GDPR and how we handle your personal data.

Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: You have given clear consent for us to process your personal data for specific purposes.
  • Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
  • Legal Obligation: The processing is necessary for us to comply with the law.
  • Vital Interests: The processing is necessary to protect someone’s life.
  • Public Task: The processing is necessary for us to perform a task in the public interest or for our official functions.
  • Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
  • Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
  • Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain conditions.
  • Right to Data Portability: You have the right to request the transfer of your personal data to another organization or directly to you under certain conditions.
  • Right to Object: You have the right to object to the processing of your personal data under certain conditions.
  • Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

How to Exercise Your Rights

If you wish to exercise any of these rights, please contact us at info@chaotic-brand.com. We will respond to your request as soon as possible.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. We use current Portuguese and European security measures to ensure the protection of your data.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.

International Transfers

Your personal data may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your personal data when transferred internationally.

Complaints

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with the relevant supervisory authority. In Portugal, this is the National Data Protection Commission (CNPD).

Changes to This Policy

We may update this GDPR Compliance section from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions or concerns about our GDPR compliance, please contact us at info@chaotic-brand.com.